Privacy Policy

What Information We Collect

When you work with us or visit our website, we collect certain information to provide you with the best possible remodeling experience. Here's what we gather:

Contact Information — Your name, email address, phone number, and home address. We need this to schedule consultations, send project updates, and stay in touch throughout your remodeling journey.

Project Details — Information about your remodeling project including the type of renovation you're planning (kitchen, bathroom, full home), your budget range, preferred timeline, style preferences, and any special requirements you share with us during consultations or in our forms.

Photos and Project Files — Pictures or videos you send us of your current space, inspiration photos, and any project documentation. With your permission, we may also take photos during site visits and throughout the project for quality control and our portfolio.

Communication Records — Emails, text messages, phone call notes, and other messages between you and our team. If we record phone calls, we'll always let you know first.

Appointment and Project History — Dates of consultations, meetings, project milestones, contracts, proposals, and invoices. Payment card information is handled securely by our payment processor and is never stored on our systems.

Website Usage Information — When you visit our website, we collect technical information like your device type, browser, IP address, pages you view, and how you found us. We use cookies and analytics tools to understand how people use our site and make improvements.

We collect this information directly from you through our website forms, phone calls, emails, text messages, and in-person meetings at your home or our showroom. We also use trusted technology partners for booking, customer management, and website analytics.

How We Use Your Information

We use the information we collect to serve you better and deliver exceptional remodeling services:

To Manage Your Project — Scheduling consultations, creating design proposals, coordinating with our team and subcontractors, ordering materials, managing construction timelines, and providing customer support throughout your renovation.

To Keep You Informed — Sending appointment confirmations, project status updates, delivery notifications, and other important information about your remodeling project. These are essential communications to keep your project on track.

To Improve Our Services — Understanding how people use our website, identifying what's working well, fixing problems, and making our online experience better for future visitors.

To Handle Business Operations — Creating contracts and proposals, processing payments through our secure payment processor, maintaining records for accounting and legal purposes, and preventing fraud.

To Share Your Success Story — With your explicit permission, we may feature your completed project in our portfolio, use before-and-after photos in our marketing materials, or share your testimonial on our website and social media. You can always say no or withdraw permission at any time.

We want to be clear: we do not sell your personal information to anyone. We also don't share your information for advertising purposes. Your data is used solely to serve you and improve our services.

About Text Messages

When you provide your mobile phone number on our contact form or during a phone call, you're agreeing to receive text messages from us about your remodeling project. These are helpful, non-promotional messages like:

• Appointment confirmations and reminders
• Notifications that our team is on the way to your home
• Quick project updates and questions
• Scheduling changes or important notices

How often you hear from us depends on where you are in the project. Message and data rates from your phone carrier may apply. If you want to stop receiving text messages, simply reply STOP to any message. If you need help, reply HELP or contact us at (703) 388‑9088 or info@mayflowerva.com.

Your phone carrier isn't responsible if messages are delayed or don't come through. If we ever offer promotional text messages in the future, that would be a separate opt-in program with its own disclosure.

Cookies and Website Analytics

Like most websites, we use cookies (small data files stored on your device) to make our site work properly and understand how visitors interact with our content. Cookies help us remember your preferences, see which pages are most popular, and identify areas where we can improve.

You can control or delete cookies through your web browser settings. Keep in mind that blocking certain cookies might affect how some features of our website work. We also use analytics services to track basic metrics like page views and session duration, which help us make our website more useful.

Who We Share Information With

We share your information only when necessary to serve you or run our business:

Service Providers — We work with trusted companies that help us operate our business, including website hosting, customer relationship management (CRM) software, appointment scheduling tools, text message services, email platforms, analytics, electronic signature tools, and payment processing. These companies are contractually required to protect your information and can only use it to provide services to us.

Project Partners — When working on your remodeling project, we may need to share relevant information with suppliers, subcontractors, or other professionals involved in completing your renovation. We only share what's necessary to deliver the services you requested.

Legal Requirements — We may disclose information if required by law, legal process, subpoena, or court order, or to protect the rights, property, and safety of our company, our customers, or others.

Business Changes — If Mayflower Construction is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We don't allow our service providers to use your information for their own marketing purposes.

How Long We Keep Your Information

We keep your personal information for as long as we need it to provide services, maintain records for business and legal purposes, and comply with our obligations. The specific timeframe depends on the type of information and why we collected it. For example, we keep project files and contracts longer than we keep website analytics data. We consider the sensitivity of the data and legal requirements when deciding how long to retain information.

Your Privacy Choices and Rights

You have several options when it comes to your personal information:

Access or Update Your Information — Want to see what information we have about you or need to update something? Just send us an email at info@mayflowerva.com or give us a call at (703) 388‑9088. We'll help you out.

Stop Text Messages — Reply STOP to any text message and you won't receive any more.

Unsubscribe from Emails — Click the unsubscribe link at the bottom of any promotional email.

Control Cookies — Adjust your browser settings to block or delete cookies.

Additional Rights for California and Virginia Residents

If you live in California or Virginia, you have additional privacy rights under state law. You can request to access, correct, delete, or receive a copy of your personal information. You can also ask us not to share your information in certain ways. To exercise these rights, contact us using the information above. We'll verify your identity to protect your privacy and may ask for additional details about your request. If you'd like to use an authorized agent to make a request on your behalf, they'll need to provide proof that you authorized them to act for you.

We don't offer financial incentives or benefits in exchange for your personal information.

Keeping Your Information Secure

We take security seriously and use industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access or disclosure. However, no website or data transmission is completely secure. If you think your information has been compromised, please contact us immediately so we can help.

Children's Privacy

Our services are designed for homeowners and adults planning remodeling projects. We don't knowingly collect information from children under 13 years old. If we discover that we've unintentionally collected information from a child, we'll delete it promptly.

Visitors from Outside the United States

Mayflower Construction primarily serves customers in Northern Virginia and the surrounding area. If you're accessing our website from outside the United States, please be aware that your information will be processed and stored in the United States, where privacy laws may be different from those in your country.

Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal requirements. When we make changes, we'll update the "Effective" date at the top of this page. If we make significant changes, we'll post a notice on our website or contact you directly. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Get in Touch

Have questions about this Privacy Policy or how we handle your information? We're here to help.

Mayflower Construction Group
8466‑B Tyco Rd
Vienna, VA 22182

Phone: (703) 388‑9088
Email: info@mayflowerva.com

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